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Muckross Road, V93 RT22 Killarney,
Co. Kerry, Ireland
Tel.: +353 (0)64 663 0700
Fax: +353 (0)64 663 0701

The wellbeing of our guests and colleagues will be our utmost consideration, so that you may continue to enjoy your time at The Brehon Hotel with new norms of safety and peace of mind. We look forward to welcoming you back to the hotel and wish to express our sincere gratitude to everyone for their support at this time.

  • The Gleneagle Group is in the process of developing a companywide program that will introduce a new standard of hotel cleanliness and disinfection to ensure Gleneagle Group guests enjoy an even cleaner and safer stay.
  • We operate highest levels of cleaning as best practice and we have increased these levels throughout the hotel. We have introduced hourly sanitisation of identified touchpoints across all public areas and will continue this process going forward.
  • Some guidelines will be highly visible throughout our hotels, others will be combined into our service offerings, and many others in the back-of-house will even go invisible to your eye.
  • Our hotel teams are receiving ongoing briefings and enhanced operating protocols. We take great pride in maintaining the highest standards of cleanliness and hygiene
  • Visible markings will guide you safely in the hotel lobby, and our colleagues will observe social distancing whilst checking you in and out
  • Contactless payment options and e-mail receipts will be encouraged. Where this is not possible, payment terminals will be disinfected before and after each transaction.
  • Key Cards will be disinfected with medical-grade antimicrobial agent after each stay
  • Increased cleaning and sanitising of private and public areas
  • Guest-accessible disinfecting wipes and hand sanitisers at entrances and high traffic areas
  • Furniture has been rearranged in lobbies and communal areas in such a way to allow you to enjoy our facilities with proper social distancing.
  • Enhanced cleaning for leisure / fitness centres
  • Enhanced Staff safety and well-being with personal protective equipment and enhanced training and protocols
  • Signage will remain in place throughout our public areas to remind our guests to observe social distancing and handwashing.
  • Hotel guests are required to wear face masks in public areas.
  • We will continue to adjust food and beverage service in accordance with current food safety recommendations and social distancing.
  • Enhanced cleaning and other changes to buffets, in-room dining and meeting spaces
  • We will continue to adjust food and beverage service in accordance with current food safety recommendations and social distancing.
  • Alcohol can now be served to hotel residents without a substantial meal, restrictions may be in place for non hotel residents.
  • Bookings will have to made daily in advance to adhere to social distancing and tables will be limited to 105 minutes during peak times. Customers can avail of a drink during bar service hours and is restricted to Table service only.
  • Social distancing is to be maintained at all times in our restaurants.
  • All of our menus are disposable and will be discarded after one use.
  • Tableware including all used and unused wares, condiments, placemats and linens will be removed and disinfected after each party has left.
  • Tabletops and chair arms will also be disinfected after each seating.
  • We now have the option of in-room dining for hotel guests, in addition to table service in our restaurant and bars.
  • We encourage our customers to make all payments contactless where possible
  • Government and WHO guidelines are used for the cleaning and sanitising protocols of all areas of the hotel.
  • High-touch points will be repeatedly sanitised (i.e. chairs, handles, rails etc)
  • Room Seal to indicate that guest rooms haven't been accessed since they were cleaned
  • A through and comprehensive cleaning and sanitising program is in place for all guest bedrooms and bathrooms in preparation for your arrival with specific extra attention being given to all touch points throughout.
  • Extra disinfection of all high touch areas in guest rooms including light switches and door handles
  • All additional collateral, furnishings and non-essential items will be removed from our bedrooms so we can focus on the highest levels of cleanliness.
  • Linens will be handled with extreme care to prevent raising dust and potential contamination; Used linen will be washed at a minimum of 70°C for at least 25 mins to kill potential bacteria.
  • Guest directories will be replaced with digital versions to reduce unnecessary clutter.
  • Reduced paper amenities (like notepads and guest directories) in rooms
  • High Touch Areas
  • We would ask that any customers experiencing flu like symptoms or sickness to please postpone their visit to a later date. We would also ask that any customers that may have visited the countries affected by COVID-19, as recommended by the HSE, or have been in contact with a confirmed case please postpone their visit.
  • We will review regularly and update as the situation evolves, keeping policies and procedures relating to Covid-19 under ongoing review.
  • Hotel guests are required to wear face masks in public areas.
  • We're delighted to announce that Angsana Spa at The Brehon has reopened in line with government guidelines.
  • Treatments will be available for both residents and non-residents.
  • The Vitality Pool may be used by residents & guests who have booked treatments. This must be pre-booked at the time of booking your treatment.
  • Other Vitality Suite facilities will not be available at this time including:
    Sauna
    Steam Room
    Ice Fountain
  • We are following directives from WHO & HSE are will reopen these facilities in line with government advise.
  • We are committed to ensuring your time with us is calming, relaxing and enjoyable. The safety of our staff and guests is our number one priority, we can assure of this when you visit
  • On arrival to Angsana Spa both staff and guests will be temperature checked.
  • Our therapists will be wearing Masks & Visors. Hand-washing will take place before, during & after your treatment. Our therapists will also wear disposable aprons.
  • We look forward to welcoming you back to Angsana Spa at The Brehon this Summer.

Government policy Arriving in Ireland from another country

By law, if you arrive in Ireland from any other country you will need to fill in a form called the Covid-19 Passenger Locator Form & Restrict your movements for 14 days, unless arriving from a green list country.
Restricting your movements means self-isolating/staying at home and avoiding contact with other people and social situations as much as possible.

Our Hotel Policy All guests arriving from another country:

  • Self-isolating/Quarantine at our hotels is not an option
  • Please can you provide us with details on when you entered the country
  • Please can you provide us with details of where you self-isolated for the recommended two weeks.
  • Failure to provide this important information means we will not be able to accept your booking.
  • We will not accept bookings from anyone not adhering to the 14-day quarantine ahead of their expected check in date of stay, unless arriving from a green list country.
  • This policy will continue until further notice and may change subject to government guidelines

Exceptions

  • Arriving in the State from Northern Ireland
  • Aircraft crew, including pilots, in Ireland as part of their work duties

Last updated 22nd September 2020