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Muckross Road, V93 RT22 Killarney,
Co. Kerry, Ireland
Tel.: +353 (0)64 663 0700
Fax: +353 (0)64 663 0701

Covid-19 Protocol 

As responsible hoteliers and event organisers and in line with our company values, the health and safety of all those who attend our events is our primary concern and priority. The Gleneagle Group has a designated team to coordinate our Covid-19 safety activities.

We are committed to taking action and implemented the following measures:
• We are assessing, monitoring and implementing recommendations and best practice from the WHO and HSE
• We have provided sanitiser stations throughout the buildings
• We have identified all common touch points and have implemented a thorough sanitisation of these points
• Extra public area staff have been rostered to ensure regular sanitising regularly touched surfaces
• Our internal communications platforms are ensuring efficient flow of protocols and updates
• We have circulated HSE guidelines on personal hygiene and travel arrangements to all employees
• We have displayed HSE guidelines on personal hygiene throughout the hotel
• We have implemented full procedures for sanitising guestrooms including all touch points e.g. remote controls, handles, light switches
• We are committed to providing the additional manpower required to implement best practice procedures
We are committed to playing our part in trying to prevent Covid-19 from escalating. We ask that our customers do the same and follow the HSE guidelines regarding personal hygiene and Covid-19.

Our Customers. We are dedicated to service and to always try to exceed customer expectations.  We remind our staff that their welcome, warmth, kindness, fun, generosity and hospitality make a difference to our customers’ experience.

Our Community. We are committed to preserving and protecting the environment and supporting businesses where we do business. We strive to highlight our local culture, history and geographical setting thereby emphasising our unique environment and our dedication and loyalty to our community.  We value our integrity and employ only the highest standard of conduct in all our actions, honouring both moral and ethical standards. For sixty years, The Gleneagle Group has served the local community, not only via employment but also with our strong ethos in support of local community and deserving causes. It is our belief, that as our customers support us by returning many times a year, we must in turn support our local community and charities. As a member of The Gleneagle Group we are proud sponsors of The Gleneagle Concert Band, Dr Crokes GAA Club and The Kerry Team.

In Business. As creative leaders our vision for the future is ever evolving, we strive for continuous improvement and innovation. As pioneers and trendsetters, we embrace research and change. We recognise that customer loyalty is a key driver of our business; we therefore work tirelessly to foster and nurture our relationships and partnerships. It is our view that respect and trust are integral in all or our relationships and partnerships. We are committed to the financial success and financial independence of each property and of our company.